Complaints

Complaints Policy for Ai.Office
At Ai.Office, a trading name of Behavioural Finance Ltd (Company No. SC643760), we are committed to providing high-quality services. If you are not satisfied with any aspect of our service, we want to know about it so we can put it right.

How to Make a Complaint

If you have a complaint, please contact us via:

• Email: info@aioffice.co.uk
• Post: Verdant, 2 Redheughs Rigg, Edinburgh, Scotland, EH12 9DQ

We will acknowledge your complaint within 5 business days and aim to resolve it promptly.

Complaint Resolution

We will investigate your complaint thoroughly and provide a detailed response within [X] business days. If further time is needed, we will keep you informed of the progress.

Escalation

If you are not satisfied with our final response, you may escalate the matter to the relevant regulatory authority.